Refund Policy — BudgetExplora

Effective Date: June 9, 2026 | Version: 1.0

Customer-First Policy
We want you to be completely satisfied with your BudgetExplora experience. This Refund Policy describes the refund terms and procedures for iOS In-App purchases and future web transactions.

1. iOS In-App Purchase Refunds

All current subscriptions and purchases made through the iOS app are processed securely through Apple's In-App Purchase system. Consequently, Apple controls all payment flows, billing cycles, and refund decisions.

BudgetExplora does not have the technical ability or legal authority to issue refunds directly for transactions processed by Apple. To request a refund for an iOS subscription or purchase:

Go to Apple's refund portal: reportaproblem.apple.com
Sign in using your Apple ID (the same one used to buy the subscription).
Select "I'd like to..." and choose "Request a refund."
Specify the reason for the refund request and select BudgetExplora from your purchase history list, then submit.

Apple reviews all requests under their standard App Store refund guidelines, typically within 24 to 48 hours. We support Apple's decisions and will immediately honor any refund granted by Apple.

2. Web Purchase & Subscription Refunds

BudgetExplora is preparing to launch direct web checkout options. When live, web billing and subscription management may be powered by our merchant of record, Paddle.

Refunds for web-based purchases will be managed in accordance with the following terms:

Refund Window: Users can request a refund within 14 days of the initial subscription start or renewal date if they are unsatisfied with the premium features.
Evaluation Process: To request a web billing refund, please email our support team at support@budgetexplora.shop with your account details and order receipt. We review requests case-by-case and resolve them in a fair and timely manner.
Payment Reversals: Approved web refunds will be processed back to the original payment method used during checkout. Depending on your financial institution, the credit may take 5–10 business days to appear on your statement.

3. Subscription Cancellations

You may cancel your auto-renewing subscription at any time to prevent future charges:

iOS Subscriptions: Cancel via your iOS settings: Settings → Your Name → Subscriptions → BudgetExplora → Cancel Subscription.
Web Subscriptions: Cancel via your online account dashboard or using the link provided in your subscription email receipt.

Upon cancellation, you will retain access to all Premium features until the end of your current active billing period. No partial or prorated refunds are issued for unused days during the active cycle.

4. Contact Us

If you have any questions, disputes, or feedback regarding payments, renewals, or this Refund Policy, please contact our support team:

Email: support@budgetexplora.shop
Response Time: We aim to reply to all inquiries within 2–3 business days.